Technical Support Representative I

Rheem Manufacturing; Montgomery (AL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Rheem Manufacturing in Montgomery, AL is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Water Heating products. You will assist internal and external customers with product operation, installation guidance, troubleshooting, and warranty-related inquiries while delivering an exceptional customer experience.

This on-site role follows a hybrid work arrangement, requiring team members to be on-site 2-4 days per week, to resolve technical

Qualifications

• Experience delivering frontline technical and customer support.

Responsibilities

• Assist customers with product operation and installation guidance.
• Troubleshoot issues and answer warranty-related inquiries.
• Identify parts and guide replacements as needed.

Skills

Customer service

Technical support

Troubleshooting

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located inMontgomery, AL. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.