Water Heating Technical Support Representative II

Rheem Manufacturing Company; Montgomery (AL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Rheem Manufacturing Company in Montgomery, AL, is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Commercial Water Heating products. The role emphasizes helping customers with product operation, installation guidance, and troubleshooting, ensuring positive experiences and timely resolutions.

This position operates in a hybrid model, requiring presence on-site 2-4 days per week at our Montgomery location to collaborate with the team and

Responsibilities

• Provide frontline technical and customer support for Rheem Commercial Water Heating products.
• Assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification.

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Commercial Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located in Montgomery, AL. This role follows ourhybridwork arrangement, requiring team members to be on‑site, in‑office 2-4 days per week.