Water Heating Tech Support Specialist (Hybrid)

Rheem Manufacturing Company; Georgia; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Rheem Manufacturing Company in Montgomery, AL, seeks a Technical Support Representative I to deliver frontline technical and customer support for Rheem Commercial Water Heating products, assisting with operation, installation guidance, troubleshooting, and warranty inquiries.

The role emphasizes a positive customer experience, on-site collaboration, and participation in product and technical training to grow knowledge of Rheem products and support processes within a hybrid work model.

Qualifications

• High school diploma or GED required.
• Experience in customer service, especially call centers preferred.
• Ability to read and interpret technical instructions and product docs.
• Ability to follow verbal and written instructions.
• Ability to interpret wiring diagrams and schematics.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and teamwork.

Responsibilities

• Provide technical assistance on product operation, maintenance, installation.
• Assist customers with troubleshooting using diagnostic processes.
• Identify replacement parts using product literature and resources.
• Document customer interactions in the ticketing system.
• Escalate complex issues to senior team members as appropriate.
• Collaborate with team and cross-functional partners to resolve issues.
• Participate in product and technical training to grow knowledge.
• Perform other duties as assigned.

Skills

Customer service

Troubleshooting

Wiring diagrams

Communication

Teamwork

Multitasking

Technical documents

Education

High school diploma or GED

Tools

Ticketing system

Job description

Rheem Manufacturing Company in Montgomery, AL, seeks a Technical Support Representative I to deliver frontline technical and customer support for Rheem Commercial Water Heating products, assisting with operation, installation guidance, troubleshooting, and warranty inquiries.

The role emphasizes a positive customer experience, on-site collaboration, and participation in product and technical training to grow knowledge of Rheem products and support processes within a hybrid work model.