Water Heating Technical Support Representative

Rheem; Lewisville (TX); Hybrid; USD 49,000 - 62,000; Full time

Job summary

Rheem Water Heating is seeking a Technical Support Representative III to provide frontline technical and customer support for Rheem Water Heating products. You will assist internal and external customers with product operation, installation guidance, troubleshooting, and warranty-related inquiries, delivering an exceptional customer experience.

This hybrid role is supported by Rheem North America and involves being on-site 2-4 days per week.

Responsibilities

• Assist internal and external customers with product operation, installation guidance, and troubleshooting.
• Address warranty-related inquiries and parts identification to resolve issues and ensure customer satisfaction.

Job description

The Technical Support Representative III provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located at a Rheem main office. This can includeMontgomery, AL, Fort Smith, AR, San Antonio, TX, Lewisville, TX, O'Fallon, MO, Oxnard, CA, Lawnside, NJ, or Pine Brook, NJ. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.