Water Heating Technical Support Representative

Nortekhvac; Lewisville (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Rheem is seeking a Technical Support Representative III to provide frontline technical and customer support for Rheem Water Heating products. You will assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification while delivering an exceptional customer experience.

This position supports Rheem North America and may require on-site work at multiple office locations, including Lewisville, TX, with a hybrid arrangement of 2–4 days

Responsibilities

• Provide frontline technical and customer support for Rheem Water Heating products.
• Assist internal and external customers with product operation, installation guidance, and troubleshooting.
• Handle warranty inquiries and parts identification while delivering an exceptional customer experience.

Job description

The Technical Support Representative III provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located at a Rheem main office. This can includeMontgomery, AL, Fort Smith, AR, San Antonio, TX, Lewisville, TX, O'Fallon, MO, Oxnard, CA, Lawnside, NJ, or Pine Brook, NJ. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.