Water Heating Technical Support Representative

Rheem; O’Fallon (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Rheem is seeking a Technical Support Representative I in O’Fallon, MO to deliver frontline technical and customer support for Water Heating products. You will assist customers with operation guidance, installation help, troubleshooting, warranty inquiries, and parts identification to ensure satisfaction.

This role requires on-site presence 2-4 days per week as part of our hybrid work arrangement and involves working closely with the Rheem North America team to resolve issues efficiently.

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located in O'Fallon, MO. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.