Hybrid Water Heating Tech Support Specialist II

Nortekhvac; Montgomery (AL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Commercial Water Heating products. The role helps customers with operation, installation guidance, and troubleshooting to resolve issues promptly.

Based in Montgomery, AL, the position follows a hybrid work arrangement, requiring on-site presence 2-4 days per week to collaborate with the service team and access equipment and parts.

Responsibilities

• Provide frontline technical and customer support for Rheem Commercial Water Heating products.
• Assist customers with operation, installation guidance, and troubleshooting to resolve issues promptly.
• Handle warranty inquiries and parts identification while ensuring exceptional customer experience.

Skills

Customer support

Technical troubleshooting

Job description

Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Commercial Water Heating products. The role helps customers with operation, installation guidance, and troubleshooting to resolve issues promptly.

Based in Montgomery, AL, the position follows a hybrid work arrangement, requiring on-site presence 2-4 days per week to collaborate with the service team and access equipment and parts.