Water Heating Technical Support Representative

Rheem Manufacturing; O’Fallon (MO); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Rheem Manufacturing in Missouri is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Water Heating products. You will assist customers with operation, installation guidance, troubleshooting, warranty inquiries, and parts identification while delivering an exceptional service experience.

This hybrid role requires being on-site 2-4 days per week at Rheem North America in O\'Fallon, MO, contributing to issue resolution and customer

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located in O'Fallon, MO. This role follows ourhybridwork arrangement, requiring team members to be on-site, in-office 2-4 days per week.