Warranty & Service Operations Leader

American Technology Components Inc; Elkhart (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

American Technology Components, Inc. in Indiana seeks a Service and Warranty Manager to lead a dedicated team and ensure warranty processes meet customer expectations.

You will oversee warranty claims, coordinate repairs with production and quality teams, provide technical training to technicians at OEMs and dealers, and drive continuous improvement through data-driven insights. This role requires strong leadership and collaboration across functions.

Qualifications

• 3+ years in warranty management or customer service in electronics/manufacturing.
• Experience with electronics diagnostics and product troubleshooting.
• Ability to interpret schematics and technical documents.
• Strong leadership and cross-functional collaboration.

Responsibilities

• Oversee warranty claims processing and resolutions.
• Serve as primary contact for escalated warranty issues.
• Coordinate product repairs with production and quality teams.
• Lead service and warranty team and develop staff.
• Identify trends and drive continuous improvement with engineering.
• Maintain service records and report warranty metrics.
• Ensure compliance with policies and industry standards.
• Provide technical training to technicians at OEMs and dealers.

Skills

Leadership

Communication

Problem solving

Cross-functional collaboration

Customer-focused

Education

Bachelor's degree in Electronics

AS in Electronics

Tools

Warranty management systems

CRM tools

Job description

American Technology Components, Inc. in Indiana seeks a Service and Warranty Manager to lead a dedicated team and ensure warranty processes meet customer expectations.

You will oversee warranty claims, coordinate repairs with production and quality teams, provide technical training to technicians at OEMs and dealers, and drive continuous improvement through data-driven insights. This role requires strong leadership and collaboration across functions.