Electronics Warranty & Service Manager

AMERICAN TECHNOLOGY COMPONENTS INC; Elkhart (IN); On-site; USD 75,000 - 77,000; Full time

Job summary

American Technology Components, Inc. is seeking an experienced Warranty and Service Manager to lead warranty operations in Elkhart, Indiana. You will oversee claims, coordinate repairs, and drive service delivery with engineering and production teams.

The role requires a Electronics degree with 3+ years in warranty or customer service, strong leadership, and hands-on diagnostics. Travel to OEMs and dealers for training is expected as part of improving quality and customer satisfaction.

Qualifications

• Bachelor's degree in Electronics preferred; AS in Electronics required.
• 3+ years in warranty management or customer service in electronics/manufacturing.
• Experience with warranty systems and CRM tools.

Responsibilities

• Warranty Management: Oversee and process warranty claims, ensuring timely resolutions per policy.
• Customer Support: Primary contact for escalated warranty issues, with on-site troubleshooting when needed.
• Repair & Service Coordination: Manage product repairs and service requests with production and quality teams.
• Team Leadership: Oversee the service and warranty team and foster professional development.
• Process Improvement: Identify trends, analyze root causes, and drive improvements with engineering.
• Data Management & Reporting: Maintain service records and report warranty metrics to leadership.
• Compliance & Policy Development: Ensure operations align with standards and company policies.
• Customer Training and Service Schools: Travel to OEMs and dealers to train technicians.

Skills

Electronics troubleshooting

CRM software

Warranty management

Cross-functional collaboration

Education

Bachelor's degree in Electronics

AS in Electronics

Tools

CRM systems

PCBA diagnostics tools

Job description

American Technology Components, Inc. is seeking an experienced Warranty and Service Manager to lead warranty operations in Elkhart, Indiana. You will oversee claims, coordinate repairs, and drive service delivery with engineering and production teams.

The role requires a Electronics degree with 3+ years in warranty or customer service, strong leadership, and hands-on diagnostics. Travel to OEMs and dealers for training is expected as part of improving quality and customer satisfaction.