Warranty Team Lead & Ops Coach

WarrCloud, Inc; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

WarrCloud, Inc. is seeking a Team Lead to guide a team of Warranty Specialists, ensuring accurate account oversight and high-quality service. You will coach, distribute workload, and drive performance to meet client expectations.

In this role you will manage weekly reviews, escalate issues as needed, and collaborate with Product, Sales, and OEM partners to prioritize platform enhancements and process improvements. Strong communication and leadership are essential.

Qualifications

• Prior experience as a Warranty Specialist.
• Strong communication and professional writing abilities.
• Desire to find solutions and lead others.
• Good self-awareness and people management skills.
• Familiarity with WarrCloud Platform and related systems.

Responsibilities

• Lead a team of Warranty Administrators and provide daily guidance.
• Facilitate team meetings and participate in talent interviews.
• Review accounts weekly and ensure accurate EOM billing.
• Act as second-tier support for client escalations.
• Collaborate with Product/Development and Sales on platform priorities.

Skills

Warranty domain knowledge

People management

Strong communication

Professional writing

Solution-oriented

Self-awareness

Tech-savvy

Tools

WarrCloud Platform

DMS systems

OEM-based software

Job description

WarrCloud, Inc. is seeking a Team Lead to guide a team of Warranty Specialists, ensuring accurate account oversight and high-quality service. You will coach, distribute workload, and drive performance to meet client expectations.

In this role you will manage weekly reviews, escalate issues as needed, and collaborate with Product, Sales, and OEM partners to prioritize platform enhancements and process improvements. Strong communication and leadership are essential.