Warranty Analytics & Operations Manager

Big Joe Forklifts; De Forest (MN); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading material handling equipment company is seeking a Manager of Warranty to lead warranty operations focused on continuous improvement. This role involves managing the OEM warranty ecosystem, analyzing claims, and ensuring compliance with service standards. The ideal candidate should have over 3 years of relevant experience, a strong understanding of both mechanical and electrical systems, and success in developing warranty policies. Competitive compensation and a hybrid work environment offered.

Qualifications

• Minimum 3+ years of experience as a Forklift Service Technician or field mechanic.
• Demonstrated success in warranty policy development and maintenance.
• Ability to read and understand electrical and hydraulic schematics.

Responsibilities

• Lead warranty operations and drive continuous improvement.
• Establish warranty labor rates and oversee claims process.
• Collaborate with teams to enhance product reliability and develop policies.

Skills

Forklift Service Technician experience

Mechanical expertise

Electrical systems understanding

Hydraulic systems knowledge

Microsoft Office Suite proficiency

Job description

A leading material handling equipment company is seeking a Manager of Warranty to lead warranty operations focused on continuous improvement. This role involves managing the OEM warranty ecosystem, analyzing claims, and ensuring compliance with service standards. The ideal candidate should have over 3 years of relevant experience, a strong understanding of both mechanical and electrical systems, and success in developing warranty policies. Competitive compensation and a hybrid work environment offered.