Warranty Operations Director

Pro Serv Food Equipment; New Bern (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pro-Serv Facility Solutions seeks a Warranty Director to oversee our warranty operation across all branches and service regions. This role owns the warranty process from initial service request to final reimbursement, ensuring proper authorization, documentation, and timely claims.

The ideal candidate will manage a high volume of claims, coordinate with manufacturers, and protect the company from denials and unreimbursed expenses while enforcing standards across departments.

Qualifications

• Experience in warranty administration, service operations, claims management, or a related field.
• Strong organization, prioritization and follow-through.
• Ability to manage a high volume of open claims and firm deadlines.
• Strong written and verbal communication skills.
• Experience reviewing invoices, payments and supporting documentation.

Responsibilities

• Oversee warranty activity across all branches and service regions.
• Confirm equipment warranty eligibility before work proceeds when possible.
• Obtain and document manufacturer authorization numbers and requirements.
• Review technician notes, asset information, photos, parts and labor docs.
• Prepare and submit complete claims within every required deadline.
• Track claims from submission through payment or final resolution.
• Reconcile amounts submitted, approved and paid; investigate shortages and deductions.
• Appeal incorrect denials and reimbursement reductions.
• Maintain complete, audit-ready records for every warranty claim.
• Provide weekly and monthly warranty reports.
• Train technicians and office employees on warranty documentation and authorization requirements.

Skills

Warranty administration

Organization & prioritization

Communication skills

Data entry

Leadership ability

Job description

Pro-Serv Facility Solutions seeks a Warranty Director to oversee our warranty operation across all branches and service regions. This role owns the warranty process from initial service request to final reimbursement, ensuring proper authorization, documentation, and timely claims.

The ideal candidate will manage a high volume of claims, coordinate with manufacturers, and protect the company from denials and unreimbursed expenses while enforcing standards across departments.