Warranty Coordinator: Customer-First Support (On‑Site)

TIME Manufacturing Company, Inc.; Pocahontas (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Comprehensive health, dental, and vis­

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work环境

Job summary

TIME Manufacturing Company is seeking a Warranty Coordinator to provide world‑class support for North American customers, dealers, and partners. You will manage warranty claims, document processes, and collaborate with Quality, Operations, and Parts teams to resolve issues promptly.

The role emphasizes strong communication, meticulous documentation, and a proactive approach in a fast-paced environment. On-site responsibilities may include travel and flexible scheduling as needed.

Qualifications

• Experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills required.
• Ability to manage multiple priorities and work independently with a customer-first mindset.

Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions and department needs within Time Manufacturing.

Skills

Customer service

Communication

Time management

Problem solving

Independent work

Tools

Microsoft Excel

Microsoft Outlook

Job description

TIME Manufacturing Company is seeking a Warranty Coordinator to provide world‑class support for North American customers, dealers, and partners. You will manage warranty claims, document processes, and collaborate with Quality, Operations, and Parts teams to resolve issues promptly.

The role emphasizes strong communication, meticulous documentation, and a proactive approach in a fast-paced environment. On-site responsibilities may include travel and flexible scheduling as needed.