Quality & Warranty Coordinator — Customer Impact

TIME Manufacturing Co; Waco (TX); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Holidays

Bonus program

Résumé du poste

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator in Westlake, TX or Waco, TX. The role handles customer quality and warranty inquiries, owns tickets end-to-end, and coordinates with Warranty, Quality, Service, Parts, Engineering, and Operations to resolve issues.

Strong communication and data-tracking skills are essential. The position reports to NA Warranty Manager and NA Quality Head, with on-site hours, Monday–Friday, 8:00am–5:00pm, and potential overtime.

Qualifications

• Minimum of 2 years of customer service experience in a professional, business-to-business, or operational support environment
• Strong emphasis on delivering professional, high-quality customer service
• Excellent verbal and written communication skills

Responsabilités

• Serve as the initial point of contact for customer quality and warranty calls, emails, complaints, and inquiries; acknowledge concerns promptly and communicate next steps
• Own quality and warranty tickets from intake through closure, providing timely updates and a clear contact for customers
• Gather information to assess each issue, including unit details, symptoms, service history, photographs, and supporting records; route decisions appropriately
• Escalate urgent issues and business risks to the NA Warranty Manager and Head of NA Quality as needed

Connaissances

Customer service

Communication skills

MS Office proficiency

Attention to detail

Outils

Excel

Outlook

Epicor

Freshworks CRM

Description du poste

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator in Westlake, TX or Waco, TX. The role handles customer quality and warranty inquiries, owns tickets end-to-end, and coordinates with Warranty, Quality, Service, Parts, Engineering, and Operations to resolve issues.

Strong communication and data-tracking skills are essential. The position reports to NA Warranty Manager and NA Quality Head, with on-site hours, Monday–Friday, 8:00am–5:00pm, and potential overtime.