Global Warranty Account Coordinator

True Manufacturing; O’Fallon (MO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

True Manufacturing is seeking a Warranty Customer Service Representative to handle parts and labor warranty requests across US, Canada, Australia, Mexico, Central and South America. The role is office-based with regular on-site presence and occasional remote day per week as needed.

Responsibilities include answering calls, replying to emails, quoting warranties, coordinating with service partners, and maintaining warranty records.

Qualifications

• High School Diploma or GED required.
• Six months or more of related customer service experience.
• Strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Ability to work in a fast-paced environment with high call volume.
• Knowledge of JDE E1 and cabinet knowledge would be a plus.
• Proficient in Microsoft Office applications.
• Team-oriented attitude and collaboration.

Responsibilities

• Answer incoming phone calls (average 300 weekly).
• Respond to emails from agents, end users, dealers and sales force regarding parts and labor warranty.
• Verify cabinet warranty and quote warranty across all True Manufacturing companies.
• Recommend service companies.
• Track warranty parts shipments.
• Quote parts inventory and lead time.
• Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
• Maintain regular on-site attendance with optional remote day per week as permitted.
• Collaborate with team and leadership to support innovation and timely decisions.
• Meet with manager in-person to align workload and priorities.

Skills

Customer service

Verbal and written communication

Organization

Teamwork

Education

High School Diploma or GED

Tools

JDE E1

Microsoft Office

Job description

True Manufacturing is seeking a Warranty Customer Service Representative to handle parts and labor warranty requests across US, Canada, Australia, Mexico, Central and South America. The role is office-based with regular on-site presence and occasional remote day per week as needed.

Responsibilities include answering calls, replying to emails, quoting warranties, coordinating with service partners, and maintaining warranty records.