Quality & Warranty Care Coordinator

Time Manufacturing Company; Fort Worth (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Salary & Bonus

Health, dental, vision

401(k) with match

PTO & holidays

Collaborative environment

Job summary

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator to be the front line for North American quality and warranty concerns at Time Manufacturing Company. This role provides the initial customer response, owns communication and follow-up, and coordinates with internal teams and external partners until each issue is resolved.

The coordinator maintains accurate quality and warranty tickets and reporting, supports the NA Warranty Manager and Head of NA Quality, and helps

Qualifications

• Minimum of 2 years of customer service experience in a professional setting.
• Strong emphasis on delivering professional, high-quality customer service.
• Excellent verbal and written communication skills.
• Well versed in Microsoft Office, with strong proficiency in Excel and Outlook.
• Strong organizational and time management skills, with the ability to manage multiple priorities.

Responsibilities

• Serve as the initial point of contact for customer quality and warranty calls, emails, complaints, and inquiries; acknowledge concerns promptly and communicate next steps.
• Own quality and warranty tickets from intake through closure, providing timely, accurate updates and a clear point of contact for customers.
• Gather information to assess each issue, including unit details, symptoms, service history, photographs, and supporting records; route decisions to the appropriate owner.
• Handle escalations with professionalism and a customer-first approach; escalate urgent issues to the NA Warranty Manager and Head of NA Quality.
• Coordinate across departments to investigate and resolve quality and warranty issues; track commitments and due dates.
• Prepare and maintain quality and warranty reports, including ticket volume, aging items, and trends.

Skills

Customer service

Communication

Problem solving

Time management

Tools

Excel

Outlook

Job description

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator to be the front line for North American quality and warranty concerns at Time Manufacturing Company. This role provides the initial customer response, owns communication and follow-up, and coordinates with internal teams and external partners until each issue is resolved.

The coordinator maintains accurate quality and warranty tickets and reporting, supports the NA Warranty Manager and Head of NA Quality, and helps