Warranty Claims Specialist — Customer Care

Time Manufacturing Company; Pocahontas (IA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Health, dental, vision insurance

401(k) with company match

Paid time off

Professional development

Collaborative environment

Job summary

Time Manufacturing Company is seeking a Warranty Coordinator to deliver world-class warranty support for North American customers, dealers, and partners. The role emphasizes clear communication, accurate documentation, and proactive problem-solving within a fast-paced environment.

The coordinator will work on-site at Haslet, TX, Westlake, TX, or Pocahontas, IA, reporting to the Head of Quality, with occasional travel and overtime as needed.

Qualifications

• Proficiency with Microsoft Office (especially Excel and Outlook).
• Experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Professional demeanor with a customer-first approach to problem resolution.
• Comfortable making decisions and escalating issues when necessary.

Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions including the Command Center and parts/quality support.

Skills

Warranty coordination

Customer service

Communication

Time management

Problem solving

Independent work

Tools

Microsoft Office

Excel

Outlook

Job description

Time Manufacturing Company is seeking a Warranty Coordinator to deliver world-class warranty support for North American customers, dealers, and partners. The role emphasizes clear communication, accurate documentation, and proactive problem-solving within a fast-paced environment.

The coordinator will work on-site at Haslet, TX, Westlake, TX, or Pocahontas, IA, reporting to the Head of Quality, with occasional travel and overtime as needed.