Warranty Coordinator

TIME Manufacturing Company, Inc.; Pocahontas (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Comprehensive health, dental, and vis­

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work环境

Job summary

TIME Manufacturing Company is seeking a Warranty Coordinator to provide world‑class support for North American customers, dealers, and partners. You will manage warranty claims, document processes, and collaborate with Quality, Operations, and Parts teams to resolve issues promptly.

The role emphasizes strong communication, meticulous documentation, and a proactive approach in a fast-paced environment. On-site responsibilities may include travel and flexible scheduling as needed.

Qualifications

• Experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills required.
• Ability to manage multiple priorities and work independently with a customer-first mindset.

Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions and department needs within Time Manufacturing.

Skills

Customer service

Communication

Time management

Problem solving

Independent work

Tools

Microsoft Excel

Microsoft Outlook

Job description

Company: Time Manufacturing Company

Position: Warranty Coordinator

Position reports to: Head of Quality

Location: Westlake, TX, Haslet, TX, or Pocahontas, IA (on-site, this is not remote)

Schedule: Mon-Fri, 8-5, overtime may be required, some travel may be required

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials, the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top‑tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

The BrandFX Warranty Coordinator role is responsible for ensuring world-class customer service and support for all North American customers, potential customers, vendors, dealers, partners, team members and anyone else contacting Time Manufacturing Company. The Warranty Coordinator is responsible for managing the overall health of the warranty department through documenting and then reporting issues, managing processes and documents, elevating customer service, and actively collaborating with the operations and commercial teams to resolve the customers’ issues and/or complaints. This role is challenging within a fast-paced environment and will require strong emphasis on communication skills. The position will have additional responsibilities as listed below.

Key Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.


• Investigate, process, and resolve warranty claims with a customer-first mindset.


• Maintain constant, professional communication with dealers and fleet customers.


• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).


• Manage warranty trip planning, documentation, and reporting.


• Support other customer service functions including supporting the Time Manufacturing Command Center, parts support, quality support, etc.

Qualifications

• Proficiency with Microsoft Office (especially Excel and Outlook).


• Previous experience in warranty, service coordination, or customer support preferred.


• Strong communication, time management, and problem-solving skills.


• Ability to manage multiple priorities and work independently.


• Professional demeanor and a “customer-first” approach to problem resolution.


• Comfortable making decisions and escalating issues when necessary.

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Core Benefits

• Competitive salary and bonus structure


• Comprehensive health, dental, and vision insurance plans


• 401(k) with company match


• Paid time off and holidays


• Professional development opportunities


• Collaborative and innovative work environment

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8:00am - 5:00pm Monday to Friday