Warranty & Customer Success Coordinator

TIME Manufacturing Co; Texas; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Comprehensive health, dental, and vis­

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work环境

Job summary

Time Manufacturing Company is seeking a Warranty Coordinator to deliver world-class service for North American customers, dealers, and partners. The role reports to the Head of Quality and collaborates with Quality, Operations, and Parts to resolve warranty issues.

The position is on-site in Haslet, TX, with a Mon-Fri schedule, some travel, and potential overtime. A strong emphasis on communication and prioritization is essential.

Qualifications

• Proficiency with Microsoft Office (especially Excel and Outlook).
• Previous experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem‑solving skills.
• Ability to manage multiple priorities and work independently.
• Professional demeanor and a “customer-first” approach to problem resolution.
• Comfortable making decisions and escalating issues when necessary.

Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer‑first mindset.
• Maintain constant, professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions including supportingthe Time Manufacturing Command Center, parts support, quality support, etc.

Skills

Customer service

Warranty processes

Communication

Time management

Problem solving

Independent work

Tools

Microsoft Office

Excel

Outlook

Job description

Time Manufacturing Company is seeking a Warranty Coordinator to deliver world-class service for North American customers, dealers, and partners. The role reports to the Head of Quality and collaborates with Quality, Operations, and Parts to resolve warranty issues.

The position is on-site in Haslet, TX, with a Mon-Fri schedule, some travel, and potential overtime. A strong emphasis on communication and prioritization is essential.