Warranty Coordinator

Time Manufacturing Company; Pocahontas (IA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Health, dental, vision insurance

401(k) with company match

Paid time off

Professional development

Collaborative environment

Job summary

Time Manufacturing Company is seeking a Warranty Coordinator to deliver world-class warranty support for North American customers, dealers, and partners. The role emphasizes clear communication, accurate documentation, and proactive problem-solving within a fast-paced environment.

The coordinator will work on-site at Haslet, TX, Westlake, TX, or Pocahontas, IA, reporting to the Head of Quality, with occasional travel and overtime as needed.

Qualifications

• Proficiency with Microsoft Office (especially Excel and Outlook).
• Experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Professional demeanor with a customer-first approach to problem resolution.
• Comfortable making decisions and escalating issues when necessary.

Responsibilities

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions including the Command Center and parts/quality support.

Skills

Warranty coordination

Customer service

Communication

Time management

Problem solving

Independent work

Tools

Microsoft Office

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Coordinator

Sales Office - SG&A Full Time Clerical Haslet, TX, US

3 days ago Requisition ID: 1491

Salary Range: $24.00 To $26.00 Hourly

Company:Time Manufacturing Company

Position:Warranty Coordinator

Position reports to:Head of Quality

Location:Westlake, TX, Haslet, TX, or Pocahontas, IA (on-site, this is not remote)

Schedule: Mon-Fri, 8-5, overtime may be required, some travel may be required

Company Overview:

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials, the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary:

The BrandFX Warranty Coordinator role is responsible for ensuring world-class customer service and support for all North American customers, potential customers, vendors, dealers, partners, team members and anyone else contacting Time Manufacturing Company. The Warranty Coordinator is responsible for managing the overall health of the warranty department through documenting and then reporting issues, managing processes and documents, elevating customer service, and actively collaborating with the operations and commercial teams to resolve the customers’ issues and/or complaints. This role is challenging within a fast-paced environment and will require strong emphasis on communication skills. The position will have additional responsibilities as listed below.

Key Responsibilities:

• Serve as the primary contact for all BrandFX warranty inquiries.
• Investigate, process, and resolve warranty claims with a customer-first mindset.
• Maintain constant, professional communication with dealers and fleet customers.
• Coordinate solutions with internal teams (Quality, Operations, Parts, etc.).
• Manage warranty trip planning, documentation, and reporting.
• Support other customer service functions including supportingthe Time Manufacturing Command Center, parts support, quality support, etc.

Qualifications:

• Proficiency with Microsoft Office (especially Excel and Outlook).
• Previous experience in warranty, service coordination, or customer support preferred.
• Strong communication, time management, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Professional demeanor and a “customer-first” approach to problem resolution.
• Comfortable making decisions and escalating issues when necessary.

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Core Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment