On-Site Quality & Warranty Coordinator

TIME Manufacturing Company, Inc.; Fort Worth (TX); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative work environment

Descripción de la vacante

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator to manage North American quality and warranty inquiries on-site in Westlake, TX or Waco, TX. This role handles initial customer contact, ticket ownership, and cross-functional coordination to resolve issues efficiently.

The ideal candidate will have 2+ years in customer service, strong communication, and proficiency with Excel/Outlook, plus ERP/CRM familiarity.

Formación

• Minimum of 2 years of customer service experience in a business-to-business or operational support environment.
• Strong emphasis on delivering professional, high-quality customer service.
• Excellent verbal and written communication skills.
• Well versed in Microsoft Office, with strong proficiency in Excel and Outlook.

Responsabilidades

• Serve as the initial point of contact for customer quality and warranty calls, emails, complaints, and inquiries; acknowledge concerns promptly and communicate next steps.
• Own quality and warranty tickets from intake through closure, providing timely, accurate updates and a clear point of contact for customers.
• Gather information needed to assess issues, including unit details, symptoms, service history, photographs, and supporting records; route decisions to the appropriate owner.
• Coordinate across multiple teams to investigate and resolve quality and warranty issues and track commitments.

Conocimientos

Customer service

Microsoft Office

Excel

Outlook

Communication

Time management

Problem solving

Independent decision-making

Team collaboration

Attendance & punctuality

Herramientas

Epicor ERP

Freshworks CRM

Descripción del empleo

TIME Manufacturing Company is seeking a Quality Customer Service Coordinator to manage North American quality and warranty inquiries on-site in Westlake, TX or Waco, TX. This role handles initial customer contact, ticket ownership, and cross-functional coordination to resolve issues efficiently.

The ideal candidate will have 2+ years in customer service, strong communication, and proficiency with Excel/Outlook, plus ERP/CRM familiarity.