Warranty Coordinator

PSG Global Solutions; Auburn Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

PSG Global Solutions is seeking a Warranty Coordinator in Auburn Hills, Michigan. This role is vital for maintaining customer satisfaction and handling warranty claims with factories.

The candidate will be responsible for tracking and reporting warranty cases, coordinating returns, and ensuring effective communication. Strong organizational skills and proficiency in MS Office and SAP are required to excel in this position.

Qualifications

• Strong oral and written communication skills are essential.
• Proficiency in MS Office and SAP is required.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee warranty case administration and monitoring.
• Collect warranty data from Service Tech and customers.
• Coordinate core returns and warranty processes.

Skills

Oral and Written Communication Skills

MS Office

SAP

Multi-Tasking

Organizational Skills

Job description

This position directly contributes to customer satisfaction, profitability, customer relations, and various internal/external warranty processes. The Warranty Coordinator is responsible for administering all CS warranty claims with the factories, collecting information from customers, coordinating core returns from customers and to the GDC, contributing to overall customer satisfaction, and is customer focused.

Main Accountabilities

1. Warranty case administration and monitoring.
2. Warranty data collection from Service Tech and/or customer.
3. Data Entry and “core” coordinating.
4. Warranty process coordination.
5. Tracking and reporting.
6. Part testing and local warranty repair coordination.
7. Regularly exceed expectations by being creative, energetic, positive, and by meeting day-to-day challenges head on.
8. Suggest process improvements and enhancements to improve daily activities, and to improve the way we do business.
9. Resolve urgent issues using problem solving, research, and communication skills.

Qualifications

• Oral and Written Communication Skills
• MS Office
• SAP
• Multi-Tasking
• Organizational Skills

Additional Information

All your information will be kept confidential according to EEO guidelines.