Warranty Claims Specialist — Customer-Focused

Stadler Rail Group; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay with bonus potential

401(k) with employer match

PTO / 9 holidays / extended paid leave

Tuition and training reimbursement

Maternity and parental leave

Company-paid life and disability ins.

Job summary

Stadler US is seeking a Warranty Coordinator to manage warranty claims, coordinate with customers, vendors, and internal teams, and maintain rigorous documentation. The role focuses on accurate processing, timely communication, and problem resolution to uphold customer satisfaction.

The ideal candidate has 0–2 years of experience, strong English communication, and solid experience with MS Office and CRM systems.

Qualifications

• 0-2 years of experience in warranty coordination, customer service, or related field.
• Business fluent in English.
• Proficiency in Microsoft Office and CRM systems.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations and resolve conflicts calmly.

Responsibilities

• Evaluate, write, and process warranty claims and work orders.
• Review incoming warranty requests and verify their validity.
• Track parts and assess warranty coverage limits.
• Maintain organized documentation of warranty claims and service reports.
• Communicate with customers regarding warranty issues and claim status.
• Respond to inquiries and resolve disputes related to warranty coverage.
• Provide technical assistance and product information when needed.
• Work with technicians, vendors, and suppliers to determine the cause of product malfunctions.
• Collaborate with engineering and accounting departments to resolve claims and authorize payments.
• Schedule service visits and coordinate with subcontractors or service partners.
• Analyze warranty reports and identify trends or recurring issues.
• Summarize claims and labor hour reports for management review.

Skills

Warranty coordination

Customer service

MS Office

CRM systems

Organizational skills

Multitasking

Conflict resolution

Job description

Stadler US is seeking a Warranty Coordinator to manage warranty claims, coordinate with customers, vendors, and internal teams, and maintain rigorous documentation. The role focuses on accurate processing, timely communication, and problem resolution to uphold customer satisfaction.

The ideal candidate has 0–2 years of experience, strong English communication, and solid experience with MS Office and CRM systems.