Warm Front Desk & Resident Services Associate

Paycom - ATS; Walton Trace (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Paycom - ATS is seeking a courteous Receptionist to greet visitors and answer calls in a warm, professional manner. The role emphasizes a clean reception area, gathering and relaying messages, and providing occasional resident services under the Business Office.

You will support administrative tasks, assist with move-ins, mail distribution, and package handling, and coordinate resident transportation or hairdressing appointments.

Qualifications

• Excellent customer service skills and desire to work with older adults.
• Good organizational skills with a mature, cheerful personality; strong phone etiquette.
• Proficient in Microsoft Word and Excel.
• Ability to read, write, and speak English.
• Must be 18 years of age and pass criminal history check.
• Must pass physical exam by a licensed physician and have a negative drug screen.
• Ability to react in an emergency situation.

Responsibilities

• Greet visitors and answer incoming calls in a warm, professional manner.
• Maintain a clean, neat reception area; assist with resident services as needed.
• Coordinate appointments for transportation or hairdressing for residents.
• Collect and distribute resident mail; prepare it for distribution.
• Assist the Business Office Manager and Community Relations Director as needed.
• Handle packages and support move-in preparations for new residents.

Skills

Customer service

Older adults

Phone etiquette

Organizational skills

English language

Emergency awareness

Tools

Microsoft Word

Microsoft Excel

Job description

Paycom - ATS is seeking a courteous Receptionist to greet visitors and answer calls in a warm, professional manner. The role emphasizes a clean reception area, gathering and relaying messages, and providing occasional resident services under the Business Office.

You will support administrative tasks, assist with move-ins, mail distribution, and package handling, and coordinate resident transportation or hairdressing appointments.