Member Experience & Front Desk Specialist

Paycom - ATS; Clinton (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership for self and a family/

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

HSA

Job summary

Paycom - ATS is seeking a friendly front desk associate to welcome potential members and guests, conduct tours, and assist with sign-ups and bookings. You will manage check-ins, cancellations, and amenity usage while updating member information. A high level of customer service and teamwork is expected.

You will interact with members and staff, answer inquiries, and help keep the club clean and welcoming. This role emphasizes positive customer experiences and clear communication.

Qualifications

• Customer Service: communicates and interacts with customers to exceed expectations.
• Listening: actively listens to customers, empathizes, and helps resolve issues.
• Diplomacy: demonstrates tact in all interactions while using appropriate language.
• Communication: communicates questions or issues to a supervisor promptly.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, answer calls politely, and assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

MS Office

Job description

Paycom - ATS is seeking a friendly front desk associate to welcome potential members and guests, conduct tours, and assist with sign-ups and bookings. You will manage check-ins, cancellations, and amenity usage while updating member information. A high level of customer service and teamwork is expected.

You will interact with members and staff, answer inquiries, and help keep the club clean and welcoming. This role emphasizes positive customer experiences and clear communication.