Patient Experience Front Desk Specialist

Paycom - ATS; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a Front Desk Receptionist to be the first point of contact for patients in a clinical office. You will greet visitors, check in and out, schedule appointments, answer calls, and handle basic billing questions.

This role emphasizes exceptional customer service, accuracy, and the ability to maintain a clean, organized reception area while supporting daily front desk operations.

Qualifications

• High school diploma or GED required; prior front desk experience preferred but not required.
• Strong communication and time-management skills are essential.
• Proficiency with office software and scheduling systems is expected.

Responsibilities

• Greet and check in patients, ensuring timely flow.
• Answer phone lines and schedule appointments.
• Verify patient information and insurance when needed.
• Collect copays and process payments.
• Maintain accurate patient records and demographics.
• Keep reception area clean and organized.
• Assist team and adapt to evolving duties.

Skills

Communication

Active Listening

Time Management

Customer Service

Organizational Skills

Multitasking

Scheduling Systems

Education

High School Diploma or GED

Tools

MS Office

Teams

Job description

Paycom - ATS is seeking a Front Desk Receptionist to be the first point of contact for patients in a clinical office. You will greet visitors, check in and out, schedule appointments, answer calls, and handle basic billing questions.

This role emphasizes exceptional customer service, accuracy, and the ability to maintain a clean, organized reception area while supporting daily front desk operations.