Warehouse & Local Ops Coordinator — Inventory & Fulfillment

OTC Industrial; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Wellness Discount

Safety Shoes & Glasses Stipend

401(k) Match

Relocation Assistance

PTO

Tuition Assistance

Job summary

OTC Industrial Technologies seeks a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring accurate inventory, efficient order fulfillment, timely processing of transactions, and exceptional customer service.

You will coordinate warehouse activities, inventory control, returns, freight processing, invoicing, and reporting while maintaining a safe, organized work environment.

Qualifications

• Degree or equivalent related experience.
• Excellent customer service skills.
• Ability to multi-task and prioritize tasks.
• Strong verbal and written communication skills.
• Attention to detail and organizational skills.
• Experience in operations or warehouse setting preferred.
• Ability to work independently with minimal supervision.
• Proven problem-solving and root-cause analysis abilities.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Verbal & written communication

Problem solving

Collaboration

Independent work

Organization

Education

Degree or equivalent experience

Tools

MS Office

Job description

OTC Industrial Technologies seeks a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring accurate inventory, efficient order fulfillment, timely processing of transactions, and exceptional customer service.

You will coordinate warehouse activities, inventory control, returns, freight processing, invoicing, and reporting while maintaining a safe, organized work environment.