Inventory & Warehouse Operations Specialist

OTC Industrial; Grand Rapids (MI); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off

Tuition assistance

Job summary

OTC Industrial Technologies seeks a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and efficient order fulfillment. You will coordinate inventory, returns, freight processing, invoicing, and reporting, while upholding safety and organization.

You will work closely with customers, vendors, and internal teams to resolve issues, improve processes, and drive branch performance and operational excellence.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task.
• Excellent verbal & written communication skills.
• Strong problem-solving and root cause analysis abilities.
• Can-do attitude with commitment to doing it right the first time.
• Ability to collaborate with associates, customers, and vendors.
• Ability to work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization and attention to detail.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Verbal & written communication

Problem solving

Collaboration

Independent work

Organizational skills

Attention to detail

Education

Degree or equivalent related experience

Tools

MS Office

SXe (Trend) knowledge

Job description

OTC Industrial Technologies seeks a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and efficient order fulfillment. You will coordinate inventory, returns, freight processing, invoicing, and reporting, while upholding safety and organization.

You will work closely with customers, vendors, and internal teams to resolve issues, improve processes, and drive branch performance and operational excellence.