Warehouse Operations Coordinator | Inventory & Fulfillment

OTC Industrial; Pittsburgh (Allegheny County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with 50% match up to 6%

Relocation assistance

PTO and tuition assistance

Wellness discount

Safety shoes & glasses stipend

Job summary

OTC Industrial Technologies is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and efficient order fulfillment. You will coordinate activities, manage returns, processing of invoices, and provide exceptional customer service while maintaining a safe, organized environment.

The role requires a degree or equivalent experience, at least 2 years in Operations, proficiency with MS Office, and strong communication skills.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task.
• Excellent verbal & written communication skills.
• Demonstrate effective problem-solving capabilities and performing root cause analysis.
• Must have a 'can-do' attitude with a commitment to the concept of “doing it right the first time.”
• Demonstrate the ability to collaborate productively with other associates, customers, and vendors.
• Must be able to work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization skills and attention to detail required.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Communication skills

Problem solving

Independent work

Organizational skills

Education

Degree or equivalent related experience

Tools

MS Office

SXe (Trend)

Job description

OTC Industrial Technologies is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and efficient order fulfillment. You will coordinate activities, manage returns, processing of invoices, and provide exceptional customer service while maintaining a safe, organized environment.

The role requires a degree or equivalent experience, at least 2 years in Operations, proficiency with MS Office, and strong communication skills.