Local Warehouse Ops Pro — Precision & Service

OTC Industrial Technologies; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Wellness discount and safety shoes &gl

Glasses stipend

Job summary

OTC Industrial Technologies in Grand Rapids is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse activities, ensuring inventory accuracy, timely order fulfillment, and strong customer service.

You will coordinate warehousing tasks, process invoices and returns, collaborate with vendors and customers, and drive process improvements while maintaining a safe, organized work environment.

Qualifications

• Degree or equivalent related experience required.
• Minimum 2 years' experience in Operations or related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office; excellent customer service skills.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.

Skills

Degree or equivalent

Operations experience

SXe (Trend) knowledge

MS Office

Customer service

Multitasking

Communication skills

Problem solving

Can-do attitude

Collaboration

Independent worker

Organization

Education

Degree or equivalent related experience

Tools

MS Office

SXe (Trend)

Job description

OTC Industrial Technologies in Grand Rapids is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse activities, ensuring inventory accuracy, timely order fulfillment, and strong customer service.

You will coordinate warehousing tasks, process invoices and returns, collaborate with vendors and customers, and drive process improvements while maintaining a safe, organized work environment.