Warehouse & Local Operations Coordinator

OTC Industrial; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Dental and vision coverage

Disability insurance

Life insurance

Wellness discount

Safety shoes & glasses stipend

401(k) with employer match

Relocation assistance

PTO and tuition assistance

Job summary

OTC Industrial Technologies is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and timely order fulfillment. You will collaborate with customers, vendors, and internal teams to resolve issues and improve processes, while maintaining a safe and organized environment.

This role focuses on coordinating warehouse activities, inventory control, returns, invoicing, and operational reporting to drive branch performance and

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task effectively.
• Excellent verbal and written communication skills.
• Demonstrate problem-solving capabilities and root cause analysis.
• Can-do attitude and commitment to doing it right the first time.
• Ability to collaborate with associates, customers, and vendors.
• Work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization skills and attention to detail.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Verbal & written communication

Problem solving & root cause analysis

Education

Degree or equivalent related experience

Tools

MS Office

SXe (Trend)

Job description

OTC Industrial Technologies is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse operations, ensuring inventory accuracy and timely order fulfillment. You will collaborate with customers, vendors, and internal teams to resolve issues and improve processes, while maintaining a safe and organized environment.

This role focuses on coordinating warehouse activities, inventory control, returns, invoicing, and operational reporting to drive branch performance and