Local Operations Warehosue Specialist

OTC Industrial Technologies; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Wellness discount and safety shoes &gl

Glasses stipend

Job summary

OTC Industrial Technologies in Grand Rapids is seeking a Local Operations & Warehouse Coordinator to support daily branch and warehouse activities, ensuring inventory accuracy, timely order fulfillment, and strong customer service.

You will coordinate warehousing tasks, process invoices and returns, collaborate with vendors and customers, and drive process improvements while maintaining a safe, organized work environment.

Qualifications

• Degree or equivalent related experience required.
• Minimum 2 years' experience in Operations or related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office; excellent customer service skills.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.

Skills

Degree or equivalent

Operations experience

SXe (Trend) knowledge

MS Office

Customer service

Multitasking

Communication skills

Problem solving

Can-do attitude

Collaboration

Independent worker

Organization

Education

Degree or equivalent related experience

Tools

MS Office

SXe (Trend)

Job description

The Local Operations & Warehouse Coordinator is responsible for supporting daily branch and warehouse operations by ensuring accurate inventory management, efficient order fulfillment, timely processing of operational transactions, and exceptional customer service. This role coordinates warehouse activities, inventory control, vendor and customer returns, freight processing, invoicing, and operational reporting while maintaining a safe, organized, and efficient work environment. The position works closely with customers, vendors, and internal teams to resolve issues, improve processes, and support overall branch performance and operational excellence.

What You'll Do

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
• Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional operational needs.
• Maintain a safe, clean, and organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to enhance efficiency, accuracy, and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

What You'll Need

• Degree or equivalent related experience
• Minimum of 2 years' experience in Operations or a related position
• Knowledge of SXe (Trend) preferred
• Proficiency in MS Office
• Excellent customer service skills
• Possess the ability to multi-task
• Excellent verbal & written communication skills
• Demonstrate effective problem-solving capabilities and performing root cause analysis
• Must have a "can-do" attitude with a commitment to the concept of “doing it right the first time.”
• Demonstrate the ability to collaborate productively with other associates, customers, and vendors
• Must be able to work independently with minimal supervision
• Dependable and highly motivated
• Excellent organization skills and attention to detail required

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.