Warehouse Customer Success & Order Support Specialist

FST Logistics, Inc.; Ohio; On-site; USD 22,000 - 28,000; Full time

Job summary

FST Logistics, Inc. is seeking a Warehouse Customer Service Representative to serve as the primary day-to-day contact for customers, manage inquiries, and ensure smooth order flow from our West Jefferson, OH warehouse.

The role emphasizes accurate data entry, timely communication, and cross-functional collaboration to resolve issues and maintain service levels. The ideal candidate will have at least 2 years of customer service experience in logistics, strong written and verbal communication

Qualifications

• 2+ years of customer service experience, preferably in distribution or logistics.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Accurate data entry and reporting capabilities.
• Proven collaboration across teams to support operations.

Responsibilities

• Serves as the primary day-to-day contact for customers regarding inquiries, concerns, or questions.
• Oversees communications and ensures timely responses to emails and requests, ensuring smooth order flow.
• Handles customer complaints calmly and resolves issues as they arise.
• Communicates and escalates information as necessary and collaborates with cross-functional teams.
• Accurately and timely enters data into operating systems and understands process flow.
• Follows defined business processes and utilizes technology platforms as directed.
• Understands contract details and expirations and collaborates with cross-functional teams.

Skills

Customer service

Multitasking

Data entry

Written communication

Verbal communication

Time management

Team collaboration

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FST Logistics, Inc. is seeking a Warehouse Customer Service Representative to serve as the primary day-to-day contact for customers, manage inquiries, and ensure smooth order flow from our West Jefferson, OH warehouse.

The role emphasizes accurate data entry, timely communication, and cross-functional collaboration to resolve issues and maintain service levels. The ideal candidate will have at least 2 years of customer service experience in logistics, strong written and verbal communication