Customer Success Specialist: Partner & Coordinate Operations

Warehouse-Specialists,-LLC-2; Northampton Township (Bucks County); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision benefits

401(k) with discretionary employer"?"

Paid Time Off (PTO)

Résumé du poste

Warehouse-Specialists,-LLC-2 is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues across operations, sales, and customer service.

The role emphasizes proactive communication, relationship building, and maintaining accurate documentation while supporting onboarding and ongoing operational support for assigned customers. Willingness to travel occasionally is implied by the nature of the role.

Qualifications

• High School Diploma required.
• Associate or Bachelor’s degree preferred.
• 2+ years of experience in customer service, account management, or logistics operations preferred.

Responsabilités

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates and information regarding order status, shipments, and operational activities.
• Review customer orders to ensure information is accurate for processing and billing requirements.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, or service needs to internal teams.
• Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.
• Assist customers in utilizing customer portals and reporting tools to access operational information.
• Maintain accurate customer and order documentation within internal systems.
• Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.

Connaissances

CRM software

Logistics operations

Microsoft Excel

Communication skills

Cross-functional collaboration

Problem solving

Formation

High School Diploma

Associate degree

Bachelor’s degree

Outils

WMS

Order management

Customer portals

Reporting tools

Description du poste

Warehouse-Specialists,-LLC-2 is seeking a Customer Success Specialist to connect customers with internal teams, coordinate orders and shipments, and resolve issues across operations, sales, and customer service.

The role emphasizes proactive communication, relationship building, and maintaining accurate documentation while supporting onboarding and ongoing operational support for assigned customers. Willingness to travel occasionally is implied by the nature of the role.