Warehouse Customer Success Specialist

Taylor Logistics Inc.; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Paid time off

Paid holidays

401k match

Short Term Disability

Life insurance

Job summary

Taylor Logistics Inc. is seeking a Warehouse - Customer Service Rep to serve as the primary contact for assigned customer accounts at our West Chester, OH operation.

You will build strong relationships, learn customer product lines, and coordinate with warehouse, fleet, and freight teams to keep customers informed and satisfied. This role requires excellent communication, attention to detail, and the ability to manage multiple deadlines in a fast-paced warehouse environment.

Qualifications

• Associate’s degree or higher preferred.
• Strong customer service and relationship management skills: clear speaking voice, active listening, empathy, persuasive communication and reliable follow-up.
• Proficient in Microsoft Office; ability to learn dedicated warehouse software.
• Strong numerical accuracy and attention to detail.
• Ability to manage multiple deadlines in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for assigned customer accounts, building relationships beyond a single transaction.
• Develop a deep understanding of accounts, their product lines, and specific requirements; take ownership of those accounts.
• Process orders using warehouse computer applications, verify and validate customer information before entry.
• Communicate proactively with customers by phone, email and written correspondence.
• Negotiate effectively with customers to resolve issues and align expectations.
• Manage hold requests and see them through to resolution.
• Conduct over, short and damage investigations and communicate findings clearly to the customer.
• Partner with Inventory/Quality Control Manager and Shift Supervisors to ensure warehouse teams meet customer requirements.
• Coordinate internally with warehouse, fleet and freight departments to keep everyone informed on customer needs.
• Escalate issues promptly when service levels, safety or compliance may be impacted.

Skills

Customer service

Relationship management

MS Office

Warehouse software

Numerical accuracy

Deadline management

Education

Associate’s degree or higher preferred

Tools

Microsoft Office

Job description

Taylor Logistics Inc. is seeking a Warehouse - Customer Service Rep to serve as the primary contact for assigned customer accounts at our West Chester, OH operation.

You will build strong relationships, learn customer product lines, and coordinate with warehouse, fleet, and freight teams to keep customers informed and satisfied. This role requires excellent communication, attention to detail, and the ability to manage multiple deadlines in a fast-paced warehouse environment.