Customer Success & Logistics Coordinator

Warehouse-Specialists,-LLC-2; Neenah (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Disability & life insurance

Paid time off

401(k) with match

Job summary

Warehouse-Specialists, LLC is seeking a Customer Success Specialist in Wisconsin to connect customers with internal teams, coordinate orders and shipments, and ensure smooth communication throughout the process.

You will collaborate across operations, sales, and customer service, maintaining strong relationships and accurate documentation to support timely deliveries and happy customers.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2+ years of experience in customer service, account management, or logistics operations preferred.
• Experience working in warehouse, distribution, or fulfillment environments preferred.
• Strong computer skills including Excel, Word, and Outlook.
• Ability to work across multiple operational systems and customer portals.
• Strong organizational, multitasking, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently while maintaining strong collaboration across teams.
• Ability to travel occasionally (less than 10%) as needed.
• All other duties as assigned based on business and customer needs.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and service support.
• Provide timely updates and information regarding order status, shipments, and operational activities.
• Review customer orders to ensure information is accurate for processing and billing.
• Monitor order activity to ensure shipping requirements and service timelines are met.
• Communicate customer requests, changes, or service needs to internal teams.
• Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.
• Assist customers in utilizing portals and reporting tools to access information.
• Maintain accurate customer and order documentation in internal systems.
• Work closely with warehouse operations, transportation, and internal support teams to meet expectations.
• Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.
• Support onboarding and ongoing operational support for assigned customers.

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

Warehouse-Specialists, LLC is seeking a Customer Success Specialist in Wisconsin to connect customers with internal teams, coordinate orders and shipments, and ensure smooth communication throughout the process.

You will collaborate across operations, sales, and customer service, maintaining strong relationships and accurate documentation to support timely deliveries and happy customers.