Warehouse Customer Service Representative

FST Logistics, Inc.; Grove City (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

FST Logistics is seeking a Warehouse Customer Service Representative to join the Grove City facility. You will be the day-to-day contact for customers, handling inquiries and guiding orders through the process.

You will collaborate with warehouse and transportation teams, enter data accurately, and help improve efficiency while ensuring compliance with company processes. The role emphasizes reliability, responsiveness and strong communication in a fast-paced distribution environment.

Qualifications

• 2+ years of customer service experience (distribution or logistics experience preferred).
• Strong multitasking abilities.
• Proven accuracy in reporting and data entry.
• Strong written and verbal communication skills.
• Excellent time management and problem-solving abilities.
• Proficient in Word, Excel and Outlook.
• Ability to collaborate with cross-functional teams as OneFST.
• Demonstrates critical and broad thinking for organizational goals.
• Live FST Traits: Reliable, Responsive, Adaptable, Passionate, Innovative.

Responsibilities

• Serve as the primary day-to-day contact for our customers regarding inquiries or questions.
• Oversee communications and ensure timely responses and smooth order flow.
• Handle customer complaints professionally and resolve issues as they arise.
• Collaborate with cross-functional FST teams across warehouse and transportation.
• Accurately enter data into operating systems and follow department processes.
• Comply with defined business processes and utilize technology platforms as directed.
• Understand contractual details and expirations and coordinate with teams.

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Warehouse Customer Service Representative

Job Category: Customer Relations

Requisition Number: WAREH001325

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Grove City Facility - I
FST Logistics
Grove City, OH 43123, USA

Description

Responsibilities:

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions
• Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow
• Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise
• You will need to be able to properly communicate and escalation information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions
• You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 2+ years of customer service experience (distribution or logistics experience preferred)
• Strong ability to multitask
• Proven accuracy in reporting and data entry
• Strong written and verbal communication
• Time management and strong problem-solving skills
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.