Warehouse Customer Service Specialist

ODW Logistics, Inc.; Lockbourne (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative (CSR) to handle administrative duties for receiving, storing, maintaining, shipping and invoicing of customer inventory.

You will work closely with warehouse leadership, staff and customers to ensure accurate processes. The role requires 1–2 years of customer service, proficiency with Microsoft Office and familiarity with Warehouse Management Systems.

Qualifications

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Data entry

Communication

Teamwork

Phone etiquette

Education

High School diploma or equivalent

Tools

AS400

Microsoft Office

Warehouse Management System

Job description

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative (CSR) to handle administrative duties for receiving, storing, maintaining, shipping and invoicing of customer inventory.

You will work closely with warehouse leadership, staff and customers to ensure accurate processes. The role requires 1–2 years of customer service, proficiency with Microsoft Office and familiarity with Warehouse Management Systems.