On-Site Warehouse Customer Experience Specialist

FST Logistics, Inc.; Grove City (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

FST Logistics is seeking a Warehouse Customer Service Representative to join the Grove City facility. You will be the day-to-day contact for customers, handling inquiries and guiding orders through the process.

You will collaborate with warehouse and transportation teams, enter data accurately, and help improve efficiency while ensuring compliance with company processes. The role emphasizes reliability, responsiveness and strong communication in a fast-paced distribution environment.

Qualifications

• 2+ years of customer service experience (distribution or logistics experience preferred).
• Strong multitasking abilities.
• Proven accuracy in reporting and data entry.
• Strong written and verbal communication skills.
• Excellent time management and problem-solving abilities.
• Proficient in Word, Excel and Outlook.
• Ability to collaborate with cross-functional teams as OneFST.
• Demonstrates critical and broad thinking for organizational goals.
• Live FST Traits: Reliable, Responsive, Adaptable, Passionate, Innovative.

Responsibilities

• Serve as the primary day-to-day contact for our customers regarding inquiries or questions.
• Oversee communications and ensure timely responses and smooth order flow.
• Handle customer complaints professionally and resolve issues as they arise.
• Collaborate with cross-functional FST teams across warehouse and transportation.
• Accurately enter data into operating systems and follow department processes.
• Comply with defined business processes and utilize technology platforms as directed.
• Understand contractual details and expirations and coordinate with teams.

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FST Logistics is seeking a Warehouse Customer Service Representative to join the Grove City facility. You will be the day-to-day contact for customers, handling inquiries and guiding orders through the process.

You will collaborate with warehouse and transportation teams, enter data accurately, and help improve efficiency while ensuring compliance with company processes. The role emphasizes reliability, responsiveness and strong communication in a fast-paced distribution environment.