Warehouse Customer Service Representative

FST Logistics; West Jefferson (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

FST Logistics, Inc. in West Jefferson, OH is seeking a Warehouse Customer Service Representative to serve as the primary contact for customers, manage inquiries, ensure timely order processing, and collaborate with warehouse and transportation teams.

The role requires strong communication, data entry accuracy, and ability to multitask in a fast-paced distribution environment. On-site, full-time position with opportunities to improve operational efficiency.

Qualifications

• 2+ years of customer service experience (distribution or logistics experience preferred).
• Strong written and verbal communication.
• Ability to multitask and manage time effectively.
• Accurate data entry and reporting.

Responsibilities

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions.
• Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow.
• Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise.
• Collaborate with cross functional FST teams across the warehouse and transportation divisions.
• Enter data into operating systems, understand department process flow and look for areas of improved efficiency.
• Comply with defined business process and utilization of all technology platforms, as defined by FST.
• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Skills

Customer service

Multitasking

Data entry

Written/verbal communication

Problem solving

Time management

Excel

Outlook

Team collaboration

Tools

Excel

Outlook

Job description

Warehouse Customer Service Representative

Job Category: Customer Relations

Requisition Number: WAREH001344

• Full-Time


• On-site

Locations

Showing 1 location

FST Logistics
West Jefferson, OH, USA

Description

Responsibilities:

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions


• Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow


• Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise


• You will need to be able to properly communicate and escalating information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions


• You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency


• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST


• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative


• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers


• 2+ years of customer service experience (distribution or logistics experience preferred)


• Strong ability to multitask


• Proven accuracy in reporting and data entry


• Strong written and verbal communication


• Time management and strong problem-solving skills


• Intermediate Word, Excel, and Outlook experience


• Strong collaboration to work as OneFST


• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.