Warehouse Customer Service Representative

FST Logistics, Inc.; Ohio; On-site; USD 22,000 - 28,000; Full time

Job summary

FST Logistics, Inc. is seeking a Warehouse Customer Service Representative to serve as the primary day-to-day contact for customers, manage inquiries, and ensure smooth order flow from our West Jefferson, OH warehouse.

The role emphasizes accurate data entry, timely communication, and cross-functional collaboration to resolve issues and maintain service levels. The ideal candidate will have at least 2 years of customer service experience in logistics, strong written and verbal communication

Qualifications

• 2+ years of customer service experience, preferably in distribution or logistics.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Accurate data entry and reporting capabilities.
• Proven collaboration across teams to support operations.

Responsibilities

• Serves as the primary day-to-day contact for customers regarding inquiries, concerns, or questions.
• Oversees communications and ensures timely responses to emails and requests, ensuring smooth order flow.
• Handles customer complaints calmly and resolves issues as they arise.
• Communicates and escalates information as necessary and collaborates with cross-functional teams.
• Accurately and timely enters data into operating systems and understands process flow.
• Follows defined business processes and utilizes technology platforms as directed.
• Understands contract details and expirations and collaborates with cross-functional teams.

Skills

Customer service

Multitasking

Data entry

Written communication

Verbal communication

Time management

Team collaboration

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Warehouse Customer Service Representative

Job Category: Customer Relations

Requisition Number: WAREH001344

• Full-Time


• On-site

Locations

Showing 1 location

FST Logistics
West Jefferson, OH, USA

Description

Responsibilities:

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions


• Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow


• Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise


• You will need to be able to properly communicate and escalating information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions


• You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency


• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST


• Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative


• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers


• 2+ years of customer service experience (distribution or logistics experience preferred)


• Strong ability to multitask


• Proven accuracy in reporting and data entry


• Strong written and verbal communication


• Time management and strong problem-solving skills


• Intermediate Word, Excel, and Outlook experience


• Strong collaboration to work as OneFST


• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.