Warehouse Account Lead & Client Liaison

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 136 hours annually

Excellent Medical, Dental, Vision

Tuition Reimbursement

Employee Recognition Program

Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a client relations professional to serve as the primary site contact, coordinating between the client and Crane Worldwide operations to ensure KPI accuracy and prompt issue resolution.

You will collaborate with operational staff to implement new processes, train employees on warehouse systems, and manage client requests while upholding service levels and quality standards across assignments.

Qualifications

• High school diploma or GED; bachelor’s degree preferred
• 3 to 5 years’ experience or combination experience and education
• Certifications & Licenses may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Intermediary for communication between client and Crane Worldwide operations teams and network
• Maintain and identify problems with client KPI’s
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to ensure that the client needs are met
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements and how to implement new processes to accomplish mutual goals
• Learn to operate, navigate, and train Crane Worldwide Employees on warehouse systems, processes, and procedures

Job description

Crane Worldwide Logistics LLC is seeking a client relations professional to serve as the primary site contact, coordinating between the client and Crane Worldwide operations to ensure KPI accuracy and prompt issue resolution.

You will collaborate with operational staff to implement new processes, train employees on warehouse systems, and manage client requests while upholding service levels and quality standards across assignments.