Account Operations Leader - Drive Service Excellence & Growth

Crane Worldwide Logistics; Cerritos (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a senior operations leader to direct and optimize warehouse and client account operations. Your role will mandate ensuring service agreements are met or exceeded while driving profitability through proactive communication and efficient staff management.

You will plan daily staffing, manage budgets, and lead a team to achieve peak performance. This position offers a comprehensive benefits package and opportunities for professional growth.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum seven years related experience required.
• Minimum six years industry experience required.
• Minimum five years supervisory experience required.

Responsibilities

• Lead and manage operations to ensure staff meet service agreements.
• Maximize profitability through superior service and prompt client communications.
• Plan and monitor daily staffing to meet operational demands.
• Manage revenues and expenses within budget.
• Train and develop employees for peak performance.
• Oversee department purchasing, budget prep and financial reporting.
• Perform other duties as assigned.

Skills

Operations management

Staff management

Budgeting

Communication

Leadership

Microsoft Office

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

ERP systems

Job description

Crane Worldwide Logistics is seeking a senior operations leader to direct and optimize warehouse and client account operations. Your role will mandate ensuring service agreements are met or exceeded while driving profitability through proactive communication and efficient staff management.

You will plan daily staffing, manage budgets, and lead a team to achieve peak performance. This position offers a comprehensive benefits package and opportunities for professional growth.