VP, Post Close & CMS — Remote Leadership

Carrington; Salt Lake City (UT); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discounts and perks through employee

Career training

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington is seeking a senior leader to oversee all Post Close operations for funded loans, delivering excellence across loan delivery, endorsements, records, and compliance. This role requires strategic direction with a focus on quality, risk management, and customer satisfaction.

You’ll collaborate with senior management and cross-functional teams, drive process improvements, and recruit and coach managers to build a high-performing Post Close department.

Qualifications

• Bachelor’s degree in Business or equivalent work experience.
• 7 to 10 years’ experience managing at least one aspect of the Loan Origination Process.
• 10 to 15 years of mortgage industry experience in general.

Responsibilities

• Carries out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Ensure Post Close operations is performing in accordance with the company’s policies & procedures with adherence to regulations and applicable laws, established SLA and Loan Quality metrics.
• Function as an important contributor to the organization’s risk management initiatives, and will work closely with the Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT and Treasury areas to ensure the integrity of loan quality and monetary control functions.
• Create a departmental culture that aligns with the organization’s core values, striving for continuous improvement and innovation, precision of execution, and customer focus.
• Develop and implement training to current policies & procedures to improve efficiency and productivity
• Act as a liaison with direct reports, internal staff, sales staff, vendors, and customers to resolve outstanding issues.
• Work with IT to develop system enhancements that improve on Post Close efficiency and quality control.
• Provide appropriate exception-based review of loan circumstances and conditions.
• Assist in the interviewing and hiring process of new department management members.
• Regularly audit staff and their functions to ensure compliance with company policies and procedures.
• Evaluate performance trends and work with Operations to implement solutions as it relates to internal and external audit findings.
• Conduct structured meetings with Post Close Managers weekly.
• Provide regular feedback and coaching to Post Close Managers as well as their staff.
• Facilitate relationship building with VP’s/Directors of Operations within all regional Operations centers.
• Perform other duties as assigned.

Skills

Leadership

Post Close operations

Regulatory compliance

Quality control

Education

Bachelor’s degree in Business or equivalent

Job description

Carrington is seeking a senior leader to oversee all Post Close operations for funded loans, delivering excellence across loan delivery, endorsements, records, and compliance. This role requires strategic direction with a focus on quality, risk management, and customer satisfaction.

You’ll collaborate with senior management and cross-functional teams, drive process improvements, and recruit and coach managers to build a high-performing Post Close department.