VP, Personalization & Customer Insights

JPMorganChase; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorganChase in New York seeks a Product Manager within the Personalization & Customer Insights Team to drive end-to-end product life cycles and customer value. You will lead data discovery and analytics to build customer journeys with Omni Channel Personalization, guiding next-best-action capabilities across mobile, web, contact center, and branches.

The role requires strong leadership, cross-functional collaboration, and devotion to scalable, privacy-conscious product development with

Qualifications

• 8+ years in product management, data analytics or related field.
• Deep knowledge of product life cycle, design and data analytics.
• Ability to lead lifecycle activities from discovery to value management.
• Expertise in SQL, event-based data, streaming concepts, and dimensional modeling.
• Strong data literacy to turn user research into roadmaps and decisions.
• Understanding of data governance and auditability in regulated environments.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Lead discovery efforts, conducting research with data sources and translating findings into well-defined roadmaps.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Translate user research and analytics into epics, user stories, and acceptance criteria; manage the product backlog and delivery across discovery, launch, and continuous improvement
• Collaborate closely with Data Owners as well as partner product stakeholders for data discovery and LLM/ML‑based solutions
• Champion data governance, lineage, quality, auditability, and Explainability across all data and artificial intelligence-driven decisions
• Uphold responsible AI and data practices in partnership with risk, privacy, and compliance teams, including consent management, and fairness.

Skills

Product management

Data analytics

Stakeholder management

Communication

Data governance

Tools

SQL

Job description

JPMorganChase in New York seeks a Product Manager within the Personalization & Customer Insights Team to drive end-to-end product life cycles and customer value. You will lead data discovery and analytics to build customer journeys with Omni Channel Personalization, guiding next-best-action capabilities across mobile, web, contact center, and branches.

The role requires strong leadership, cross-functional collaboration, and devotion to scalable, privacy-conscious product development with