Product Manager, Personalization & Insights (ML)

JPMorganChase; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase in New York seeks a Product Manager for Personalization & Customer Insights to own the vision, strategy, and end-to-end lifecycle for ML-powered customer data products. You will translate research into a clear roadmap and align partners across a matrixed organization to deliver proactive, personalized intelligence.

You will enable self-serve personalization for partner use cases while upholding privacy, consent, and fairness standards and guiding scalable experimentation and

Qualifications

• 8 years or more of product management experience.
• Experience delivering AI/ML products into production.
• Experience with personalization or next-best-action use cases.
• Ability to translate research, analytics, and metrics into roadmap decisions.
• Hands-on data fluency, including SQL or Python.
• Experience leading cross-functional stakeholders in a matrixed organization.
• Experience defining, tracking, and communicating measurable outcomes.
• Experience writing epics, user stories, and acceptance criteria.

Responsibilities

• Develop a product vision and strategy delivering measurable value to customers and partners.
• Lead cross-functional execution across Product, Design, Engineering, Marketing/Servicing, and business stakeholders.
• Own the roadmap and backlog for a portfolio spanning recommendations, ranking, models, segmentation, and lifecycle platform.
• Lead discovery and research, translating insights into epics, user stories, and acceptance criteria.
• Design hypotheses and run experiments to validate impact and outcomes.
• Partner with data scientists and ML engineers across the lifecycle from problem framing to production release.
• Collaborate with Risk, Privacy, and Compliance on consent, governance, and fairness.
• Define and track KPIs tied to engagement, quality, cost, risk, reliability, and business outcomes.
• Champion API and event-driven delivery patterns on cloud infrastructure for scalable signals.

Skills

Product management

AI/ML products

Personalization

Roadmap planning

SQL/Python

Cross-functional leadership

Metrics tracking

Epics & user stories

Job description

JPMorganChase in New York seeks a Product Manager for Personalization & Customer Insights to own the vision, strategy, and end-to-end lifecycle for ML-powered customer data products. You will translate research into a clear roadmap and align partners across a matrixed organization to deliver proactive, personalized intelligence.

You will enable self-serve personalization for partner use cases while upholding privacy, consent, and fairness standards and guiding scalable experimentation and