ML-Driven Personalization Product Manager

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Senior Product Associate to lead personalization and insights initiatives within a cross-functional team in New York.

You will translate research into clear roadmaps, partner with data science, ML engineers, and business stakeholders to prioritize opportunities and design next-best-action capabilities across mobile, web, contact center, and branches. You will own experiments, backlog grooming, and sprint execution, ensuring compliant, privacy-friendly product

Qualifications

• 5+ years of experience in product management or a relevant domain.
• Proficient knowledge of the product development life cycle.
• Experience in discovery and requirements definition.
• Data analytics literacy; familiarity with AWS data lakes, Snowflake, and modern data platforms.
• Deliver AI-powered products with data science and engineering teams.

Responsibilities

• Identify new product opportunities reflecting customer needs through user research and discovery.
• Plan upstream and downstream implications of new features on the product experience.
• Support user research, journey mapping, and market analysis to inform the roadmap.
• Analyze product metrics across the development life cycle.
• Write requirements, epics, and user stories for development.
• Collaborate with channel teams on memory, context, contracts, and guardrails.
• Support ML-powered personalization and next-best-action initiatives with hypothesis framing and experiment design.
• Translate research into epics, user stories, and acceptance criteria; manage backlog from discovery to launch.
• Coordinate with data scientists and engineers across design, training, deployment, and monitoring.
• Capture requirements for context signals and track relevant product metrics.

Skills

Product management

Data analytics

SQL

Python

Experiment design

Jira

AWS

Snowflake

Tableau

Cross-functional collaboration

Tools

Jira

Tableau

Grafana

Snowflake

AWS

Job description

JPMorgan Chase & Co. seeks a Senior Product Associate to lead personalization and insights initiatives within a cross-functional team in New York.

You will translate research into clear roadmaps, partner with data science, ML engineers, and business stakeholders to prioritize opportunities and design next-best-action capabilities across mobile, web, contact center, and branches. You will own experiments, backlog grooming, and sprint execution, ensuring compliant, privacy-friendly product