Senior Personalization Product & Insights Lead

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Product Associate to lead strategy and execution of ML-powered personalization and next-best-action capabilities across mobile, web, and branches.

You will translate research into roadmaps, partner with data science, channel teams, and business stakeholders to prioritize opportunities, design and iterate recommendations, and run experiments to validate impact.

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Working knowledge of data analytics and data literacy. Familiarity with AWS data lakes, Snowflake, and modern data platforms.
• Deliver customer-facing AI products with data science and engineering teams across the model lifecycle.
• Build data products for agentic assistants (memory, context, signals).
• Deliver personalization and next-best-action for marketing/servicing using experiments and outcome measurement.
• Execute core product practices: discovery, requirements, and backlog management in Jira.
• Use research and metrics to drive roadmaps and deliver on time, cost, and quality.
• Collaborate and influence across product, design, engineering, and business stakeholders.
• Ability to understand and query data sets for analysis or requirements gathering (SQL, Python).

Responsibilities

• Partners with the Product Manager to identify new product opportunities reflecting customer needs via user research.
• Plan upstream and downstream implications of new features on the overall product experience.
• Support collection of user research, journey mapping, and market analysis to inform strategic roadmap.
• Analyze and evaluate product metrics across the development lifecycle.
• Write requirements, epics, and user stories to support product development.
• Define how assistant memory and context are used, align on contracts, SLAs, and guardrails.
• Support ML-powered personalization and next-best-action initiatives with hypothesis framing and experiment design.
• Translate research and analytics into epics and acceptance criteria; manage backlog grooming and sprint execution.
• Coordinate with data scientists and engineers across design, training, deployment, and monitoring.
• Contribute to API- and event-driven cloud approach by capturing context/signals and metrics.
• Follow responsible data practices with privacy and compliance partners.

Skills

Product management

Data analytics

SQL

Python

Jira

Experiment design

Backlog management

Cross-functional collaboration

Roadmapping

Tools

Tableau

Grafana

Jira

AWS data lakes

Snowflake

Job description

JPMorgan Chase & Co. in New York seeks a Senior Product Associate to lead strategy and execution of ML-powered personalization and next-best-action capabilities across mobile, web, and branches.

You will translate research into roadmaps, partner with data science, channel teams, and business stakeholders to prioritize opportunities, design and iterate recommendations, and run experiments to validate impact.