Omni-Channel Personalization Strategy Leader

JPMorgan Chase & Co.; Palo Alto (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Palo Alto seeks a Product Manager to lead personalization strategy and omni-channel initiatives across Chase.

You will collaborate with cross-functional teams to define strategy, measure outcomes, and translate vision into scalable programs, including AI-powered personalization.

The role requires driving enterprise transformation with executive-level collaboration and governance across product, technology, data, analytics, and marketing teams.

Qualifications

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Proven experience leading large, cross-functional strategic initiatives from ambiguous problem statements through successful execution and measurable outcomes.
• Demonstrated ability to influence senior stakeholders and drive alignment across multiple business and functional teams without direct authority.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
• Experience designing and managing executive operating rhythms, including planning processes, business reviews, governance forums, and KPI/OKR frameworks.
• Exceptional written and verbal communication skills, including experience developing executive-level presentations and facilitating senior leadership discussions.
• Ability to operate effectively across both strategic planning and operational execution environments.

Responsibilities

• Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including the evolution toward AI-native personalization and agentic capabilities.
• Define program vision, customer outcomes, success measures, and strategic recommendations through structured analysis and executive-level insights.
• Lead large-scale, cross-functional initiatives from strategy development through implementation, ensuring alignment across business, product, technology, data, analytics, and marketing teams.
• Design, implement, and manage program operating frameworks, including governance models, planning cadences, executive reviews, KPI/OKR tracking, and integrated status reporting.
• Establish measurement frameworks to evaluate business and customer outcomes and communicate performance through concise, executive-ready narratives.
• Influence senior stakeholders and drive alignment across complex organizations through collaboration and influence without direct authority.
• Prepare and deliver executive communications, recommendations, and decision materials for senior leadership forums.
• Identify opportunities to accelerate value creation, optimize prioritization, and support strategic decision-making across initiatives.

Skills

Product management

Lifecycle knowledge

Data analytics

Executive communication

Strategic influence

Job description

JPMorgan Chase & Co. in Palo Alto seeks a Product Manager to lead personalization strategy and omni-channel initiatives across Chase.

You will collaborate with cross-functional teams to define strategy, measure outcomes, and translate vision into scalable programs, including AI-powered personalization.

The role requires driving enterprise transformation with executive-level collaboration and governance across product, technology, data, analytics, and marketing teams.